FREQUENTLY ASKED QUESTIONS
Do I need to register to order ?
No need to register, you don’t need to register however we encourage you to do so to be able to order but also to enjoy the following benefits:
- Tracking your orders and see the history of purchases
- Save your personal information such as address and card details to be able to shop faster
Is my personal information kept private ?
Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation.
How do I order ?
- If you’re registered user, then just sign in to your account
- If you’re not registered yet, you can connect through your Facebook / Google account or simply order as a guest
- Once you have found what you wish for, select your size the quantity you want and click on the ‘ADD TO CART’ button.
- You can either continue shopping, or review the items in your shopping bag by clicking on VIEW YOUR CART.
- If you’re satisfied with the items in yours shopping bag, click ‘CHECKOUT’ to complete your order.
I have forgotten my password, what shall I do ?
You should follow the ‘FORGOTTEN PASSWORD’ instructions on the sign in page to Re-set your password.
Can I cancel my order ?
What payment methods does Marcqa accept, and is it safe to use my credit card online ?
My promotion code did not work
It may help to clear your cookies and cache if your code is not working.
Are you selling fake products/brands ?
Which destinations does marcqa ship to ?
How long does delivery take ?
How do I return an item ?
What is you return policy ?
For more question contact us at :