Marcqa’s Return Policy
If you are not completely satisfied with your marcqa order, we offer a refund within 14 days from date of delivery.
We’re dedicated to provide you with the finest online shopping in Egypt and we will be happy to assist you for returns.
o You can request to return a product by going to “Return Request”.
o Your return order should be within 14 days. The items must have all their labels and be in perfect condition.
o Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
o The return process takes up to 10 working days from the day you submit your package. Cash refunds are not allowed, the refunds are processed via bank transfer or telecommunication cash services (Vodafone Cash, Etisalat Cash or Orange). The refund should be processed once the item is considered as eligible for refund as per the above conditions.
Due to their special features, some of our items have to fulfil certain criteria to be returned:
-Socks :It cannot be exchanged or returned.
-Accessories: must be returned with the bag or the original cardboard packaging intact.
o The return fees varies depending on the location. If you received a different item from the one you ordered or a wrong size, no return fees will be applied.
o We do not accept returned item(s) without submitting a return request first and it gets approved from our side.
o Upon approval of your returned request and verification of the item(s), the returned item will be eligible to a refund.
o The refund amount will not include the delivery fees in special cases outside of the free delivery option.
o In case your returned item(s) was not eligible to our return policy neither to the refund policy, the item(s) will be shipped back to your address.
o In case of receiving a physically damaged product(s) from the courier, the incident should be reported within 2 days starting from the delivery date (including the regular and national holidays) to be able to take the proper action, reporting past this period will not be valid.
o You can request to exchange a product by going to “Exchange or Return Request”.
o Your exchange order should be within 14 days. The items must have all their labels and be in perfect condition.
o Items exchanged must be in their unused condition with the original packing. We do not accept an item that’s worn, damaged, washed or altered in any way.
Exchange is provided through Store Credit Coupon:
o Once the product is verified, a coupon with the amount paid for the product required to be exchanged will be sent to you that would be valid for 365 days.
o The coupon can be used to purchase through our website and it guarantees free shipping on the new item(s) requested.
o If the new item(s) is lower in price amount than the store credit, you can notify us, and we can create a separate coupon with the remaining amount, that would be valid for 365 days. OR we can refund the remaining amount through bank transfer or telecommunication cash services (Vodafone Cash, Etisalat Cash or Orange).
o If the new item(s) is higher in price, you will be required to pay the remaining amount via cash or online payment.